on 03-04-2024 20:23
Hi, our router has had a red light since Saturday.
I’m now very worried about a fire risk, the router does seem warm?
on 04-04-2024 09:41
I have created a new thread with your post so you can be dealt with individually. Piggy backing on someone elses will only cause confusion.
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on 04-04-2024 09:46
Hi MrsTWright,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
We're very sorry to hear you're having some issues with your Hub 3 displaying a red light. Just to double check, is the Hub currently in modem mode? If so then the light will be a magenta colour but can look quite red at times. This is perfectly normal and nothing to worry about.
If it's not then please follow the below steps:
If the red light still shows after doing the above, pop back here and let us know. We can then arrange an engineer to visit to swap out the Hub.
Thanks,