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Red light on hub

MrsTWright
Joining in

Hi, our router has had a red light since Saturday. 
I’m now very worried about a fire risk, the router does seem warm? 

2 REPLIES 2

nodrogd
Very Insightful Person
Very Insightful Person

I have created a new thread with your post so you can be dealt with individually. Piggy backing on someone elses will only cause confusion.

VM 350BB 2xV6 & Landline. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Cable customer since 1993

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Kath_F
Forum Team
Forum Team

Hi MrsTWright, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums.

We're very sorry to hear you're having some issues with your Hub 3 displaying a red light. Just to double check, is the Hub currently in modem mode? If so then the light will be a magenta colour but can look quite red at times. This is perfectly normal and nothing to worry about. 

If it's not then please follow the below steps: 

  • ➡ Turn the power switch off on the back of the Hub.
  • ➡ Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
  • ➡ Then use the power switch to turn the unit back on. The Hub should now operate normally.

If the red light still shows after doing the above, pop back here and let us know. We can then arrange an engineer to visit to swap out the Hub.

Thanks, 

Kath_F
Forum Team

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