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Not getting 200mbps

andy1027
Up to speed

We pay for 200mbps download and we aren't getting it. Also the ping is unreasonably high for what it ought to be. 

I ran a wired speed test directly to the Super Hub 3 and this was the outcome:

Screenshot 2024-03-10 at 12.12.22.png

See below status from the SH3. Anything out of kilter here? 

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

203000000

2.7

40

256 qam

9

2

139000000

5

40

256 qam

1

3

147000000

5.5

40

256 qam

2

4

155000000

5.5

40

256 qam

3

5

163000000

4.6

40

256 qam

4

6

171000000

4.8

40

256 qam

5

7

179000000

3.9

40

256 qam

6

8

187000000

3.9

40

256 qam

7

9

195000000

3.2

40

256 qam

8

10

211000000

2.7

40

256 qam

10

11

219000000

2.5

40

256 qam

11

12

227000000

2.5

40

256 qam

12

13

235000000

2.7

40

256 qam

13

14

243000000

2.5

40

256 qam

14

15

251000000

3

40

256 qam

15

16

259000000

3

40

256 qam

16

17

267000000

3.7

40

256 qam

17

18

275000000

3.7

40

256 qam

18

19

283000000

4.4

40

256 qam

19

20

291000000

4.5

40

256 qam

20

21

299000000

5.5

40

256 qam

21

22

307000000

5.8

40

256 qam

22

23

315000000

5

40

256 qam

23

24

323000000

4.5

40

256 qam

24

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

40.3

107

0

2

Locked

40.3

43

0

3

Locked

40.3

20

0

4

Locked

40.3

28

0

5

Locked

40.3

17

0

6

Locked

40.9

30

0

7

Locked

40.9

11

0

8

Locked

40.3

16

0

9

Locked

40.3

26

0

10

Locked

40.3

38

0

11

Locked

40.3

42

0

12

Locked

40.3

38

0

13

Locked

40.9

33

0

14

Locked

40.3

38

0

15

Locked

40.3

35

0

16

Locked

40.3

31

0

17

Locked

40.3

40

0

18

Locked

40.3

30

0

19

Locked

40.3

39

0

20

Locked

40.3

30

0

21

Locked

40.3

44

0

22

Locked

40.3

37

0

23

Locked

40.3

39

0

24

Locked

40.3

57

0

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

49599970

43

5120

64 qam

1

2

36600049

43.3

5120

64 qam

3

3

43100000

43.3

5120

64 qam

2

4

30100000

43.3

5120

64 qam

4

5

23600000

43

5120

64 qam

5

Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

2

0

2

ATDMA

0

0

4

0

3

ATDMA

0

0

1

0

4

ATDMA

0

0

2

0

5

ATDMA

0

0

1

0

General Configuration

Network access

Allowed

Maximum Number of CPEs

1

Baseline Privacy

Enabled

DOCSIS Mode

Docsis30

Config file

cmreg-vmdg505-bbt057-b.cm

Primary Downstream Service Flow

SFID

107910

Max Traffic Rate

143750047

Max Traffic Burst

42600

Min Traffic Rate

0

Network Log

Time

Priority

Description

10/03/2024 12:13:16

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/03/2024 11:45:36

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/03/2024 01:38:50

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/03/2024 23:45:36

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

04/03/2024 18:15:36

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/03/2024 11:45:36

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

28/02/2024 01:27:31

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

27/02/2024 23:45:36

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

26/02/2024 18:34:35

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

24/02/2024 11:45:36

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

22/02/2024 02:58:55

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/02/2024 17:35:54

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

21/02/2024 14:32:22

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

13/02/2024 21:04:25

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/02/2024 16:13:23

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/02/2024 23:46:13

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/02/2024 04:06:32

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

05/02/2024 11:46:13

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

02/02/2024 02:23:38

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

01/02/2024 23:46:13

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Andy from Belfast dialling in
3 REPLIES 3

carl_pearce
Community elder

What does this site show?

https://samknows.com/realspeed/

HUB stats look ok, other than the occasional timeout.

Keep in mind, however, your HUB is configured for 143Mbps bandwidth, not 200:

Primary Downstream Service Flow

SFID

107910

Max Traffic Rate

143750047

Max Traffic Burst

42600

Min Traffic Rate

0

Client62
Hero

143750047 is the down stream profile for the M125 service with advertised speeds of 132 / 20 Mb/s

Sabrina_B
Forum Team
Forum Team

Hi @andy1027 👋.

Thanks for reaching out to us. Apologies for the issues that you are having with your internet. Since your post have you been able to resolve this, if not could you please provide us with some more recent results with any third party Hubs you may have attached and our Hub in router mode. 

Keep us updated. 

Sabrina