Not getting 200mbps

[andy1027]

We pay for 200mbps download and we aren't getting it. Also the ping is unreasonably high for what it ought to be. 

I ran a wired speed test directly to the Super Hub 3 and this was the outcome:

See below status from the SH3. Anything out of kilter here? 

Downstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	SNR (dB)	Modulation	Channel ID
1	203000000	2.7	40	256 qam	9
2	139000000	5	40	256 qam	1
3	147000000	5.5	40	256 qam	2
4	155000000	5.5	40	256 qam	3
5	163000000	4.6	40	256 qam	4
6	171000000	4.8	40	256 qam	5
7	179000000	3.9	40	256 qam	6
8	187000000	3.9	40	256 qam	7
9	195000000	3.2	40	256 qam	8
10	211000000	2.7	40	256 qam	10
11	219000000	2.5	40	256 qam	11
12	227000000	2.5	40	256 qam	12
13	235000000	2.7	40	256 qam	13
14	243000000	2.5	40	256 qam	14
15	251000000	3	40	256 qam	15
16	259000000	3	40	256 qam	16
17	267000000	3.7	40	256 qam	17
18	275000000	3.7	40	256 qam	18
19	283000000	4.4	40	256 qam	19
20	291000000	4.5	40	256 qam	20
21	299000000	5.5	40	256 qam	21
22	307000000	5.8	40	256 qam	22
23	315000000	5	40	256 qam	23
24	323000000	4.5	40	256 qam	24

Downstream bonded channels

Channel	Locked Status	RxMER (dB)	Pre RS Errors	Post RS Errors
1	Locked	40.3	107	0
2	Locked	40.3	43	0
3	Locked	40.3	20	0
4	Locked	40.3	28	0
5	Locked	40.3	17	0
6	Locked	40.9	30	0
7	Locked	40.9	11	0
8	Locked	40.3	16	0
9	Locked	40.3	26	0
10	Locked	40.3	38	0
11	Locked	40.3	42	0
12	Locked	40.3	38	0
13	Locked	40.9	33	0
14	Locked	40.3	38	0
15	Locked	40.3	35	0
16	Locked	40.3	31	0
17	Locked	40.3	40	0
18	Locked	40.3	30	0
19	Locked	40.3	39	0
20	Locked	40.3	30	0
21	Locked	40.3	44	0
22	Locked	40.3	37	0
23	Locked	40.3	39	0
24	Locked	40.3	57	0

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	49599970	43	5120	64 qam	1
2	36600049	43.3	5120	64 qam	3
3	43100000	43.3	5120	64 qam	2
4	30100000	43.3	5120	64 qam	4
5	23600000	43	5120	64 qam	5

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	2	0
2	ATDMA	0	0	4	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	2	0
5	ATDMA	0	0	1	0

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt057-b.cm

Primary Downstream Service Flow

SFID	107910
Max Traffic Rate	143750047
Max Traffic Burst	42600
Min Traffic Rate	0

Network Log

Time	Priority	Description
10/03/2024 12:13:16	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/03/2024 11:45:36	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/03/2024 01:38:50	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/03/2024 23:45:36	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/03/2024 18:15:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2024 11:45:36	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/02/2024 01:27:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/02/2024 23:45:36	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2024 18:34:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2024 11:45:36	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/02/2024 02:58:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/02/2024 17:35:54	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/02/2024 14:32:22	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/02/2024 21:04:25	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/02/2024 16:13:23	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/02/2024 23:46:13	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/02/2024 04:06:32	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2024 11:46:13	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2024 02:23:38	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2024 23:46:13	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[carl_pearce]

What does this site show?

https://samknows.com/realspeed/

HUB stats look ok, other than the occasional timeout.

Keep in mind, however, your HUB is configured for 143Mbps bandwidth, not 200:

Primary Downstream Service Flow

SFID	107910
Max Traffic Rate	143750047
Max Traffic Burst	42600
Min Traffic Rate	0

[Client62 · Accepted solution]

143750047 is the down stream profile for the M125 service with advertised speeds of 132 / 20 Mb/s

[Sabrina_B]

Hi @andy1027 👋.

Thanks for reaching out to us. Apologies for the issues that you are having with your internet. Since your post have you been able to resolve this, if not could you please provide us with some more recent results with any third party Hubs you may have attached and our Hub in router mode. 

Keep us updated. 

Sabrina

[andy1027]

Issue resolved. We have since moved home and have a new issue. I will post this on a separate thread