New install - virtually unuseable

[ash1293]

Had virgin media M250 installed earlier today and had nothing but drop outs since technician has left.

Noticing simulataneous drop outs on all devices (currently wifi) what seems like every 10-15mins.

On a side note and separate issue wifi strength seems noticeably less than previous BT hub but thats something to look at later.

I had to contact support regarding an access issue to virgin media app and while I was on asked  them abbout drop outs and was told just to monitor for 48hrs...... am I being too impatient expecting a more useable service so soon?

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	290000000	2.4	37	QAM 256	20
2	138000000	3.2	37	QAM 256	1
3	146000000	2.9	38	QAM 256	2
4	154000000	2.8	38	QAM 256	3
5	162000000	2.7	38	QAM 256	4
6	170000000	2.6	37	QAM 256	5
7	178000000	2.2	38	QAM 256	6
8	186000000	2.4	38	QAM 256	7
9	194000000	2.4	38	QAM 256	8
10	202000000	2.2	37	QAM 256	9
11	210000000	2.1	38	QAM 256	10
12	218000000	2.2	38	QAM 256	11
13	226000000	2.1	37	QAM 256	12
14	234000000	2.1	38	QAM 256	13
15	242000000	1.9	38	QAM 256	14
16	250000000	1.7	38	QAM 256	15
17	258000000	1.5	37	QAM 256	16
18	266000000	1	38	QAM 256	17
19	274000000	1.2	38	QAM 256	18
20	282000000	1.7	38	QAM 256	19
21	298000000	2.9	38	QAM 256	21
22	306000000	3.6	39	QAM 256	22
23	314000000	4	39	QAM 256	23
24	322000000	4.2	38	QAM 256	24
25	330000000	4.5	39	QAM 256	25
26	338000000	4.7	39	QAM 256	26
27	346000000	4.9	38	QAM 256	27
28	354000000	5	39	QAM 256	28
29	362000000	5.3	39	QAM 256	29
30	370000000	5.6	39	QAM 256	30
31	378000000	6	38	QAM 256	31

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37	104374	8110
2	Locked	37	10	16
3	Locked	38	4660	7412
4	Locked	38	3683	10092
5	Locked	38	2245	5615
6	Locked	37	5016	13596
7	Locked	38	5684	12780
8	Locked	38	18822	115979
9	Locked	38	23413	118119
10	Locked	37	22792	115774
11	Locked	38	24631	129131
12	Locked	38	28621	130007
13	Locked	37	32844	128175
14	Locked	38	41167	116983
15	Locked	38	46672	112747
16	Locked	38	51089	126721
17	Locked	37	41037	133361
18	Locked	38	27953	26766
19	Locked	38	52029	118828
20	Locked	38	279726	128223
21	Locked	38	341354	11262
22	Locked	39	179831	8576
23	Locked	39	109896	10267
24	Locked	38	73481	9849
25	Locked	39	33172	11349
26	Locked	39	785729	383390
27	Locked	38	11669	6391
28	Locked	39	8197	9221
29	Locked	39	4893	8554
30	Locked	39	3758	8100
31	Locked	38	2936	7910

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

33

Locked

40

6.7

290002017

87958

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	35.8	5120	QAM 64	5
1	43100000	36	5120	QAM 64	6
2	36600000	35.8	5120	QAM 64	7
3	30100000	35.8	5120	QAM 64	8
4	23600000	35.3	5120	QAM 64	11

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	19	0
1	ATDMA	0	0	20	0
2	ATDMA	0	0	20	0
3	ATDMA	0	0	22	0
4	ATDMA	0	0	22	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

12

10.4

30.5

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

12

OFDMA

208

74000000

22

0

Network Log

Time Priority Description

26-01-2024 21:59:06	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 21:56:35	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 20:49:30	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:39:11	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:39:11	critical	16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:38:23	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:38:21	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:38:21	critical	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:38:20	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:38:15	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:38:15	critical	16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:37:50	critical	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:37:50	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:37:50	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:37:02	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:37:01	critical	16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:37:01	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:35:53	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:11:33	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:11:10	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 12 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 16:51:38	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 16:14:28	error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 16:10:38	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 15:57:17	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 11 13; New Profile: 12 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 15:56:58	notice	CM-STATUS message sent. Event Type Code: 23; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 15:56:57	notice	CM-STATUS message sent. Event Type Code: 5; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 21 22 23 24 25 26 27 28 29 30 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM
26-01-2024 15:56:57	notice	CM-STATUS message sent. Event Type Code: 4; Chan ID: 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 21 22 23 24 25 26 27 28 29 30 31 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1
26-01-2024 15:56:57	notice	CM-STATUS message sent. Event Type Code: 20; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 15:56:57	notice	CM-STATUS message sent. Event Type Code: 16; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 15:56:35	warning	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 15:56:23	warning	MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 15:56:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[carl_pearce]

There are clearly issues with the line.

It won't 'settle' after 48 hours, it either works as expected or doesn't, from minute one of being connected.

[jpeg1]

The VM Hubs do have poor WiFi, that's something you may have to deal with later. 

But as carl said, your installation is not right. You need to get this sorted by a technician visit. Bear in mind that you can leave without penalty within 14 days if they don't put it right. 

[ash1293]

Hmmmm..... since a power reset it appears to have been more stable for the past few hours.

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	306000000	4.3	39	QAM 256	22
2	146000000	3.1	38	QAM 256	2
3	154000000	3.3	38	QAM 256	3
4	162000000	3.3	38	QAM 256	4
5	170000000	3.3	38	QAM 256	5
6	178000000	2.9	38	QAM 256	6
7	186000000	3	38	QAM 256	7
8	194000000	3.1	38	QAM 256	8
9	202000000	2.8	38	QAM 256	9
10	210000000	2.8	38	QAM 256	10
11	218000000	2.8	38	QAM 256	11
12	226000000	2.7	37	QAM 256	12
13	234000000	2.7	38	QAM 256	13
14	242000000	2.6	38	QAM 256	14
15	250000000	2.3	38	QAM 256	15
16	258000000	2	37	QAM 256	16
17	266000000	1.6	38	QAM 256	17
18	274000000	1.9	38	QAM 256	18
19	282000000	2.5	38	QAM 256	19
20	290000000	3.1	38	QAM 256	20
21	298000000	3.7	38	QAM 256	21
22	314000000	4.7	39	QAM 256	23
23	322000000	4.9	38	QAM 256	24
24	330000000	5.1	39	QAM 256	25
25	338000000	5.4	39	QAM 256	26
26	346000000	5.6	39	QAM 256	27
27	354000000	5.7	39	QAM 256	28
28	362000000	6	39	QAM 256	29
29	370000000	6.3	39	QAM 256	30
30	378000000	6.6	39	QAM 256	31
31	386000000	6.3	39	QAM 256	32

3.0 Downstream channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	39	0	0
2	Locked	38	0	0
3	Locked	38	0	0
4	Locked	38	0	0
5	Locked	38	0	0
6	Locked	38	0	0
7	Locked	38	0	0
8	Locked	38	0	0
9	Locked	38	0	0
10	Locked	38	0	0
11	Locked	38	0	0
12	Locked	37	1	0
13	Locked	38	0	0
14	Locked	38	0	0
15	Locked	38	0	0
16	Locked	37	0	0
17	Locked	38	0	0
18	Locked	38	1	0
19	Locked	38	0	0
20	Locked	38	1	0
21	Locked	38	0	0
22	Locked	39	0	0
23	Locked	38	0	0
24	Locked	39	0	0
25	Locked	39	0	0
26	Locked	39	0	0
27	Locked	39	0	0
28	Locked	39	0	0
29	Locked	39	0	0
30	Locked	39	0	0
31	Locked	39	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

33

94

4K

1840

QAM 4096

1108

3.1 Downstream channels

Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)

33

Locked

40

7.5

154074492

0

[ash1293]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

0	49600000	35.8	5120	QAM 64	5
1	43100000	36	5120	QAM 64	6
2	36600000	36	5120	QAM 64	7
3	30100000	35.8	5120	QAM 64	8
4	23600000	35.5	5120	QAM 64	11

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

0	ATDMA	0	0	0	0
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

12

10.4

30.5

2K

QAM 256

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

12

OFDMA

208

74000000

0

0

[ash1293]

Network Log

Time Priority Description

27-01-2024 16:42:00	notice	REGISTRATION COMPLETE - Waiting for Operational status
27-01-2024 16:41:56	notice	US profile assignment change. US Chan ID: 12; Previous Profile: 13; New Profile: 11 13.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-01-2024 16:41:51	notice	DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-01-2024 16:41:43	warning	DHCP WARNING - Non-critical field invalid in response ;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-01-2024 16:41:41	notice	Honoring MDD; IP provisioning mode = IPv4
27-01-2024 16:41:21	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
27-01-2024 16:41:20	critical	Cable Modem Reboot because of - HW or Power-On Reset
26-01-2024 19:39:11	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:39:11	critical	16 consecutive T3 timeouts while trying to range on upstream channel 0;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:38:23	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:38:21	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:38:21	critical	16 consecutive T3 timeouts while trying to range on upstream channel 1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:38:20	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:38:15	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:38:15	critical	16 consecutive T3 timeouts while trying to range on upstream channel 2;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:37:50	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:37:50	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:37:50	critical	16 consecutive T3 timeouts while trying to range on upstream channel 3;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:37:02	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:37:01	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:37:01	critical	16 consecutive T3 timeouts while trying to range on upstream channel 4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 19:35:53	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 16:51:38	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 16:10:38	critical	Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 15:56:17	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 15:56:13	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 15:56:01	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 15:55:58	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 15:50:45	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 15:50:41	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 15:50:39	critical	SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
26-01-2024 15:50:38	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Cardiffman282]

As jpeg1 mentioned keep that 14 day cooling off period in mind and continue to monitor things closely. 

[ash1293]

Think youre maybe right, still appear to have some issues, app wanted to do a reset on modem and still suggests there are some problems.

Virgins speed test is showing only 96Mbps which is well short of M250 targets.

Will see if it improves but as you say within 14 day period  - may be better off cancelling and going to city fibre.

[jpeg1]

It should be possible for this to be sorted. but beware of promises to get around to it that may be delayed until you are locked in. 

[Kain_W]

Hi ash1293,

Thanks for your post and welcome to the community.

Sincere apologies for any issues faced, just from checking today we can't see any readings that would attribute to the problems raised previously.

How is the service now since posting?
Let us know,