New Broadband Not Working

[Coombsy]

Hey all hope you can help I’ve had an issue with my new connection. Ive hooked up the new hub and just get a flashing red light. Called CS who tried to manually activate and after a couple of reboots I didn’t get anywhere. They suggested waiting 24 hours but keen to get this working asap for work purposes. Is there anything I can do or a way to book an engineer asap?

[Client62]

Which model of VM Hub as a flashing red light ?

https://www.virginmedia.com/help/how-to/broadband/hub-lights

[Coombsy]

It’s a Hub 5 

[Adduxi · Accepted solution]

Sounds like the cable is disconnected somewhere, either outside or in the street cabinet. 

[Steven_L]

Hello Coombsy,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your connection, have you been able to get the problems resolved since you last posted or do you require any further assistance?

Kind Regards,

Steven_L