Moving external cables

[Amjack]

Anyone know how I can get an engineer out to move an external virgin TV cable? We’re having building works done and we need to move it about 5 m. I can’t see anywhere online that allows you to schedule a call out (assume I’ll need to pay). 

[jpeg1]

Phone Customer service and book a technician visit. The standard charge is £25.

Or you can wait for a staff member to pick this up. 

[Martin_N]

Hi Amjack,

Thank you for your post and welcome to the community. 

As jpeg1 advised we can get that booked in for you. 

Please us know if you still require this and we can message you to get it booked in.

^Martin

[Amjack]

Yes please!

[Amjack]

I’m not sure if the person I spoke to on the telephone at Virgin Media was the first day in the job or the first day on planet earth but she couldn’t book me a technician to move the cable. Aaaarrrrgggghhhh!!!

[Ilyas_Y]

Thanks for the reply @Amjack on the VM forums. 👋🏼

Regarding the cables, are they the ones internal to the property from the wall socket or the external cables where the cables go outside the property? From the Omnibox (usually in a brown cover).
Let us know.

Kind regards,
Ilyas.

[Amjack]

External cables

[John_GS]

Hi @Amjack 

Thanks for coming back to us. I'll send you a PM now to assist further.