Forum Discussion

Amjack's avatar
Amjack
Joining in
2 years ago

Moving external cables

Anyone know how I can get an engineer out to move an external virgin TV cable? We’re having building works done and we need to move it about 5 m. I can’t see anywhere online that allows you to schedu...
Martin_N's avatar
Martin_N
Forum Team
2 years ago

Hi Amjack,

Thank you for your post and welcome to the community. 

As jpeg1 advised we can get that booked in for you. 

Please us know if you still require this and we can message you to get it booked in.

^Martin

  • Amjack's avatar
    Amjack
    Joining in
    2 years ago

    Yes please!

  • Amjack's avatar
    Amjack
    Joining in
    12 months ago

    I’m not sure if the person I spoke to on the telephone at Virgin Media was the first day in the job or the first day on planet earth but she couldn’t book me a technician to move the cable. Aaaarrrrgggghhhh!!!

    • Ilyas_Y's avatar
      Ilyas_Y
      Forum Team
      12 months ago

      Thanks for the reply Amjack on the VM forums. 👋🏼

      Regarding the cables, are they the ones internal to the property from the wall socket or the external cables where the cables go outside the property? From the Omnibox (usually in a brown cover).
      Let us know.

      Kind regards,
      Ilyas.

      • Amjack's avatar
        Amjack
        Joining in
        12 months ago

        External cables