3 weeks ago
Hello, I am a customer in Ireland and I currently have the hub 5x router, which I believe is connected directly via optical cable rather than the older coaxial connection.
The router is currently installed downstairs and I was wondering if it can be moved upstairs as it would require running the optical cable vertically up the wall?
2 weeks ago
Hi dfarrelly,
Thanks for posting and welcome to our community 😊
There is a charge of £25 to move equipment, let us know if you're okay with that and we can pop you over a private message.
Alex_Rm
2 weeks ago
That would be great, thank you!
2 weeks ago
We would just need to clarify where in Ireland you are as we can take care of the Northern part of Ireland, south of the border would be 👉 Virgin Media Ireland.
Could you please confirm for us 🌞.
Sabrina
2 weeks ago
Hi Sabrina, I am south of the border yes, I will need to contact the Virgin Media Ireland team directly then?
2 weeks ago