Is it possible to have 5x router moved upstairs?

[dfarrelly]

Hello, I am a customer in Ireland and I currently have the hub 5x router, which I believe is connected directly via optical cable rather than the older coaxial connection.

The router is currently installed downstairs and I was wondering if it can be moved upstairs as it would require running the optical cable vertically up the wall? 

[Alex_RM]

Hi dfarrelly,

Thanks for posting and welcome to our community 😊

There is a charge of £25 to move equipment, let us know if you're okay with that and we can pop you over a private message.

Alex_Rm

[dfarrelly]

That would be great, thank you!

[Sabrina_B]

We would just need to clarify where in Ireland you are as we can take care of the Northern part of Ireland, south of the border would be 👉 Virgin Media Ireland.

Could you please confirm for us 🌞.

Sabrina

[dfarrelly]

Hi Sabrina, I am south of the border yes, I will need to contact the Virgin Media Ireland team directly then?

[Cardiffman282]

Yup https://www.virginmedia.ie/contact/