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Installation trouble

Joining in

I just received my set up box and have installed as per instructions. Hub light has been flashing green for 1.5 hours. When I try to check stability of service, Virgin website claims I have not yet installed my hub! Please help!


Up to speed

Are you a new customer/had VM Services before and do you have both TV & broadband - if so what are they bothing doing?

Have you checked eveyrthing is connected from the wall box to your hub etc & is your outside box on the wall intact.

Forum Team
Forum Team

Hey Reen,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your install. Have you been able to complete your installation since you last posted and if you have, is everything now working for you?

Kind Regards,


Everything is intact. Everything is connected as per instructions. Still flashing green after a week. Have now managed to book an engineer visit. Thank you.