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Installation fee applied for self installation???

Rjc98
Tuning in

Hi 

been with virgin media for over 18 months now and have just upgraded my package after a rocky few months due to internet interruptions and slow speeds. Have upgraded to the gig1 package as I wanted faster speeds so didn’t mind paying abit extra. I just received my first bill it’s over double due to a £35 installation fee. How is this so when I’m installing myself as they are not coming out to change lines to Xon etc? 

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Accepted Solutions

Cardiffman282
Knows their stuff

I'm guessing it's an "activation" fee for the new hub. Seems a bit tight given that you are upgrading and can't do so to Gig1 unless you have a new hub.

*edit. Just seen that you have gone from a Hub 4 to a Hub 5 so an even weaker case for the £35 in my view as the Hub 4 would have done https://community.virginmedia.com/t5/QuickStart-set-up-and/Upgraded-to-Gig1/td-p/5483504

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

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Cardiffman282
Knows their stuff

I'm guessing it's an "activation" fee for the new hub. Seems a bit tight given that you are upgrading and can't do so to Gig1 unless you have a new hub.

*edit. Just seen that you have gone from a Hub 4 to a Hub 5 so an even weaker case for the £35 in my view as the Hub 4 would have done https://community.virginmedia.com/t5/QuickStart-set-up-and/Upgraded-to-Gig1/td-p/5483504

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).