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Hub is flashing green light and not connecting to internet

ieuan2004
Joining in

on ‎05-09-2024 19:55

I just got my hub this evening and after setting it up it has been on a continuous cycle of flashing green, solid white, flashing white and then back to flashing green, it has been like this for several hours, it's the hub box 3, any help would be greatly appreciated 

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎05-09-2024 21:39

Hi ieuan2004 

The equipment is usually pre-activated, however you might need to call 0800 953 9500 to activate the hub.

If so have your account and area number handy, and the hub serial number.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Robert_P
Forum Team
Forum Team

on ‎09-09-2024 13:21

Hello ieuan2004

 

Thanks for taking the time to post on the forums in regards to your recent delivery, set up and subsequent connection issues, we understand the confusion. Welcome to the community.

 

It's been a few days since your post, were you able to follow newapollo's advice and call the activation line? If so did this resolve the issue?

 

Let us know if you need further assistance.

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