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Adding the existing hub to a new account until a new kit being delivered

P_atryk
Tuning in

Hi, I've recently joined Virgin Media and I am waiting for a new hub, but I was wondering if it's possible to get the existing hub from my previous housemate to work with the new account in the meantime.

6 REPLIES 6

Adduxi
Very Insightful Person
Very Insightful Person

No, it's not possible.  VM will be expecting the return of your housemates Hub in due course.  All VM kit is rented and remains the property of VM.  They will levy a charge for the non return of this Hub btw.

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Adduxi
Very Insightful Person
Very Insightful Person

Well, that's a new one on me.  Looks like the CS in VM sometimes bend the rules, but hey, what do I know  🙂

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P_atryk
Tuning in

Any help? My account says the hub was delivered, but it's not here...

It can take several days for a reply on here.

Bumping doesn't help FYI.

Hi @P_atryk 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the situation you find yourself in 😔

Have you received your Hub since posting? If not, has a new delivery been scheduled?

Please pop back to us at your earliest convenience.

Thank you for your support @Adduxi and @carl_pearce 👍

Regards,
Daniel