Extra Hub sent
Just had to replace my Hub3 and after a long and protracted discussion with customer services they agreed it was not working and to send one out however VM managed to send 3! I don't want another long and protracted discussion with customer services and I can't find any other way of contacting VM to find out what to do with the extra hubs. Anyone from VM on here that can helpYodel still not delivered hub
Was told delivery would be 21st May only for Yodel to send me a message stated delivery would not be happening until the 22nd May! I waited, contacted there CS only for a Yodel we chat person to to change my delivery date!!! I contacted VM yesterday only to be told, yes it's being delivered today they can 💯 reassure me and 25£ would be credited to my account. No delivery and no updates on the Yodel App! I have had enough....Yodel are incompetent and VM are giving customers the run around!Can no longer split 2.4 and 5 Ghz
I set up the hub with A at 5 Ghz, B at 2.4 Ghz and Guest at 2.4 Ghz I have "lost" A and B is 2.4 and 5 Ghz I can no longer find the option to split them. Has VM removed the option in the hub or have i just forgotten how to do it? I had them split the other day and did nothing.Moved home and no internet for four days
Hi everyone! First post and I'm at my wit's end. We moved home on 22 November (Wednesday) and took the Hub 3 with us. Plugged it in at the new property, activated and solid white light but no internet connection. Spoke to customer service on that evening who booked an engineer for Friday. The engineer tested the signal (all OK) and replaced the router. As we live in an area with poor mobile coverage, he couldn't do what he needed to do (?) but did speak to some colleagues and generally looked to move things along. Anyway, sat here on Saturday evening still with no internet. I spoke to customer service on Friday evening ("matter being passed to engineering team") and this evening ("looks like a problem with the external cables") and have now explained my issue four times to four different people and received four different explanations. So, I have a new Hub 3 with a solid white light but no internet connection. I exchanged some messages with the engineer who says "HIT errors are raised on the account" and hopefully it will be sorted soon. I don't know what to do. I don't understand why I am being asked to provide the same information each time I call and why there isn't some sort of chain of accountability for solving my problem. Ended up cancelling my contract but it will take until 11 December to get any other broadband installed so at the moment I am stuck on a 4G router with 1Mbps download speed for a family of 6. Any suggestions appreciated including what magic words might get them to solve it. Robin