Forum Discussion
- AdduxiVery Insightful Person
No, it's not possible. VM will be expecting the return of your housemates Hub in due course. All VM kit is rented and remains the property of VM. They will levy a charge for the non return of this Hub btw.
- P_atrykTuning in
Seems like that got resolved here: https://community.virginmedia.com/t5/QuickStart-set-up-and/Adding-the-existing-hub-to-a-new-account-until-a-new-kit-being/td-p/5274189
- AdduxiVery Insightful Person
Well, that's a new one on me. Looks like the CS in VM sometimes bend the rules, but hey, what do I know 🙂
- P_atrykTuning in
Any help? My account says the hub was delivered, but it's not here...
- carl_pearceCommunity elder
It can take several days for a reply on here.
Bumping doesn't help FYI.
- Daniel_EtForum Team
Hi P_atryk 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the situation you find yourself in 😔
Have you received your Hub since posting? If not, has a new delivery been scheduled?
Please pop back to us at your earliest convenience.
Thank you for your support Adduxi and carl_pearce 👍
Regards,
Daniel
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