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sairaafeefa's avatar
sairaafeefa
Joining in
11 months ago

Yodel still not delivered hub

Was told delivery would be 21st May only for Yodel to send me a message stated delivery would not be happening until the 22nd May!

I waited, contacted there CS only for a Yodel we chat person to to change my delivery date!!!

I contacted VM yesterday only to be told, yes it's being delivered today they can 💯 reassure me and 25£ would be credited to my account.

 

No delivery and no updates on the Yodel App!

 

I have had enough....Yodel are incompetent and VM are giving customers the run around!

HUB
new customer
non delivery
yodel

3 Replies

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  • newapollo's avatar
    newapollo
    Very Insightful Person
    11 months ago

    Hi sairaafeefa 

    Did you speak to the pre-installs team on 0800 052 1734 ?

    They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

    They can check and progress the hub delivery, also advise you on any issues with your order. You can also ask them to change it to a manned installation rather than a self install (the VM tech would bring the hub with him)

    • sairaafeefa's avatar
      sairaafeefa
      Joining in
      11 months ago

      They told me today that they have emailed Yodel and are waiting for a response.

       

      They said they cannot change the way I receive the hub so I will have to wait to hear from them.

       

      Yodel.on the app or automated system doesn't tell you what date it's going to be delivered!!!

       

      I'm really annoyed...

      • Martin_N's avatar
        Martin_N
        Icon for Forum Team rankForum Team
        11 months ago

        Hi sairaafeefa,

        Thank you for your post. I'm very sorry to hear about your hubs delivery. 

        To confirm, have you had any further update on this?

        ^Martin