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Activation not working

Joining in

I’ve set up my hub 3. Rang up to connect. Left the activation 2 hours still unable to connect to the internet. Rang back and said it’s connected. How come I can’t get any internet?

I’m also unable to crate my virgin media account with the account number and email provided


Very Insightful Person
Very Insightful Person

Hve you tried the Activation line on 0800 953 9500  ?


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Forum Team
Forum Team

Hi there @Alishaleo 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

Have you been able to resolve this issue since your last post and get the Hub up and running? Do you still require an email with your account number etc so you can set up your My Virgin Media profile?