If you have the Hub3, try this.
Go into the Hub3 settings. Type in http://192.168.0.1
into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless>smart wifi - tick the disable “channel optimisation” box and save settings. Then, go to advanced>wireless>security, rename the 2.4 & 5 GHz network ssid's. Just change 'em to whatever you like and something that will differentiate them (e.g - xxxxx2 & xxxxx5) -- use the same password if you like, Then, apply settings and restart the Hub.
Your 2 wifi networks will now be clearly separated - and you then select the network you want to connect to individually from the "available networks" list on each device. 5 GHz is usually better and subject to less interference (and is better for iDevices ) than the 2.4 one - although this one has the better "range" and some older/cheaper/dumber devices can only use this one.
You can also use a wifi analyser App to check which 2.4 channels are being heavily used around you and move yours to one of the 3 non-overlapping channels (numbers 1,6,11) that is least so.
See if that helps - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back or do another "factory reset" if you prefer the way it was - or it doesn’t help.
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.