"DHCP RENEW WARNING" - Internet disconnecting for 5-10 seconds every 10-15 mins

[edenhawk]

Within the past 4-5 weeks my internet has started to drop when gaming in particular and it has become unbarable to use. Here is the key information.

• Connection drops for 5-10 seconds perhaps 5-10x per hour (Getting worse over time)
• Using a HomeHub3 in modem mode
• Connected into the HomeHub 3 is "Google Wifi - Mesh Wifi System"
• No reported outages
• Virgin HomeHub scan is reporting no issues.
• Google Mesh is reporting great connectivity
• Computer is connected via Ethernat not wifi
• Each mesh is connected to each other via ethernet not wifi.

Network Log

21/03/2024 18:13:19	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/03/2024 09:21:42	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2024 22:16:54	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/03/2024 12:15:29	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2024 18:03:49	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2024 15:27:33	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/03/2024 04:09:44	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/03/2024 22:07:10	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/03/2024 03:21:18	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:44	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/03/2024 15:58:17	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2024 02:04:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/03/2024 03:58:17	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2024 08:33:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/02/2024 15:58:17	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/02/2024 06:19:42	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/02/2024 07:43:8	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2024 08:52:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/02/2024 20:22:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2024 15:03:35	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Client62]

Share the Upstream / Downstream stats these are often a better clue as to why a problem is encountered.

[legacy1]

Setup a BQM

https://www.thinkbroadband.com/broadband/monitoring/quality

no doubt it will show a problem and no doubt VM will ask you to put hub in router mode

[edenhawk]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	23600000	38.8	5120	64 qam	11
2	36599970	39.5	5120	64 qam	7
3	30099853	39	5120	64 qam	8
4	43100088	39.5	5120	64 qam	6
5	49600279	40.3	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[edenhawk]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	226750000	2.5	37	256 qam	12
2	218750000	2.2	37	256 qam	11
3	234750000	1.7	37	256 qam	13
4	242750000	2	37	256 qam	14
5	250750000	1.2	37	256 qam	15
6	258750000	1.2	37	256 qam	16
7	266750000	1	37	256 qam	17
8	274750000	1.2	37	256 qam	18
9	282750000	1.5	37	256 qam	19
10	290750000	1.5	37	256 qam	20
11	298750000	1.7	37	256 qam	21
12	306750000	1.4	37	256 qam	22
13	314750000	1.2	37	256 qam	23
14	322750000	1.2	37	256 qam	24
15	330750000	1.2	37	256 qam	25
16	338750000	1.5	37	256 qam	26
17	346750000	1.7	37	256 qam	27
18	354750000	1.9	37	256 qam	28
19	362750000	2.2	37	256 qam	29
20	370750000	2.2	37	256 qam	30
21	378750000	2.7	37	256 qam	31
22	386750000	2.5	37	256 qam	32
23	394750000	3	38	256 qam	33
24	402750000	3	38	256 qam	34

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	29	0
2	Locked	37.6	24	0
3	Locked	37.3	55	0
4	Locked	37.3	56	0
5	Locked	37.6	43	0
6	Locked	37.3	92	0
7	Locked	37.6	44	0
8	Locked	37.6	41	0
9	Locked	37.6	68	0
10	Locked	37.3	77	0
11	Locked	37.6	84	0
12	Locked	37.6	90	0
13	Locked	37.6	50	0
14	Locked	37.3	64	0
15	Locked	37.6	51	0
16	Locked	37.3	41	0
17	Locked	37.6	60	0
18	Locked	37.6	77	0
19	Locked	37.6	52	0
20	Locked	37.3	42	0
21	Locked	37.6	30	0
22	Locked	37.6	30	0
23	Locked	38.6	46	0
24	Locked	38.6	48	0

[edenhawk]

Added

[edenhawk]

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/665b79db0276e46f451f9c1520763818ac6f5750-22-03-2024"><img alt="My Broadband Ping - Virgin Home connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/665b79db0276e46f451f9c1520763818ac6f5750-22-03-2024.png" /></a>

[edenhawk]

It shows solid Red the past day or so which is strange

[legacy1]

Does your router allow ping to it?

[Daniel_Et]

Hi @edenhawk 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

We've taken a look on our side, but we cannot see any issues that would explain the problem. How have things been since you posted?

Advice on how to fix internet problems can be found here. 

Please pop back to us at your earliest convenience.

Thank you for your support @Client62 and @legacy1 👍

Regards,
Daniel