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"DHCP RENEW WARNING" - Internet disconnecting for 5-10 seconds every 10-15 mins

edenhawk
Tuning in

Within the past 4-5 weeks my internet has started to drop when gaming in particular and it has become unbarable to use. Here is the key information.

  • Connection drops for 5-10 seconds perhaps 5-10x per hour (Getting worse over time)
  • Using a HomeHub3 in modem mode
  • Connected into the HomeHub 3 is "Google Wifi - Mesh Wifi System"
  • No reported outages
  • Virgin HomeHub scan is reporting no issues.
  • Google Mesh is reporting great connectivity
  • Computer is connected via Ethernat not wifi
  • Each mesh is connected to each other via ethernet not wifi.

Network Log

21/03/2024 18:13:19noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/03/2024 09:21:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2024 22:16:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/03/2024 12:15:29ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2024 18:03:49noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2024 15:27:33criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/03/2024 04:09:44ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/03/2024 22:07:10Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/03/2024 03:21:18ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/03/2024 15:58:17ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/03/2024 02:04:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/03/2024 03:58:17ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/03/2024 08:33:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/02/2024 15:58:17ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/02/2024 06:19:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/02/2024 07:43:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/02/2024 08:52:35ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/02/2024 20:22:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2024 15:03:35noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10 REPLIES 10

Client62
Legend

Share the Upstream / Downstream stats these are often a better clue as to why a problem is encountered.

legacy1
Alessandro Volta

Setup a BQM

https://www.thinkbroadband.com/broadband/monitoring/quality

no doubt it will show a problem and no doubt VM will ask you to put hub in router mode

---------------------------------------------------------------

edenhawk
Tuning in

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12360000038.8512064 qam11
23659997039.5512064 qam7
33009985339512064 qam8
44310008839.5512064 qam6
54960027940.3512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000
5ATDMA0000

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12267500002.537256 qam12
22187500002.237256 qam11
32347500001.737256 qam13
4242750000237256 qam14
52507500001.237256 qam15
62587500001.237256 qam16
7266750000137256 qam17
82747500001.237256 qam18
92827500001.537256 qam19
102907500001.537256 qam20
112987500001.737256 qam21
123067500001.437256 qam22
133147500001.237256 qam23
143227500001.237256 qam24
153307500001.237256 qam25
163387500001.537256 qam26
173467500001.737256 qam27
183547500001.937256 qam28
193627500002.237256 qam29
203707500002.237256 qam30
213787500002.737256 qam31
223867500002.537256 qam32
23394750000338256 qam33
24402750000338256 qam34



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6290
2Locked37.6240
3Locked37.3550
4Locked37.3560
5Locked37.6430
6Locked37.3920
7Locked37.6440
8Locked37.6410
9Locked37.6680
10Locked37.3770
11Locked37.6840
12Locked37.6900
13Locked37.6500
14Locked37.3640
15Locked37.6510
16Locked37.3410
17Locked37.6600
18Locked37.6770
19Locked37.6520
20Locked37.3420
21Locked37.6300
22Locked37.6300
23Locked38.6460
24Locked38.6480

Added

<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/665b79db0276e46f451f9c1520763818ac6f5750-22-03-2024"><img alt="My Broadband Ping - Virgin Home connection" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/665b79db0276e46f451f9c1520763818ac6f5750-22-03-2024.png" /></a>

edenhawk
Tuning in

My Broadband Ping - Virgin Home connectionIt shows solid Red the past day or so which is strange

legacy1
Alessandro Volta

Does your router allow ping to it?

---------------------------------------------------------------

Hi @edenhawk 👋 Thank you for your posts and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're experiencing 😔

We've taken a look on our side, but we cannot see any issues that would explain the problem. How have things been since you posted?

Advice on how to fix internet problems can be found here

Please pop back to us at your earliest convenience.

Thank you for your support @Client62 and @legacy1 👍

Regards,
Daniel