Resolved! How do I order the Wi-Fi pods?
Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
Forum Posts
UNDERSTANDING KEY ASPECTS OF WiFi
UNDERSTANDING KEY ASPECTS OF WiFi WiFi is a somewhat notorious, though essential commodity. In many cases, when its behaviour does not meet the user’s perception of the claims made by the ISP (e.g. Virgin Media), the blame is quickly heaped on the IS...
Getting a better Wireless Network Signal
Seeing so many posts about Good, Bad & ugly Wifi, I thought I would post some suggestions for people out there. There are definitely good, midrange & poor routers with quite variable performance wifi. Never expect a mass market product to be the b...
POWER LEVELS & SNR: A TECHNICAL PRIMER (updated October 2016)
POWER LEVELS & SNR: TECHNICAL PRIMER (Updated October 2016) PART A - APPLICABLE DOCSIS STANDARDS INTRODUCTION There are no precise numbers for power levels although you can be sure that the numbers offered as optimal here will not be the c...
Hub status data - understanding network log messages
N Warning: Long, dull, a bit technical. NHaving needed to repeat myself a few times, I thought I'd share my understanding of what you might find in a Hub 3's network log when things go wrong, and what it means. First of all, this post is based on my...
Have Hub 5 bugs been fixed?
Hey all,Just wondering if the Hub 5 is still as buggy as 2 years ago and if there is a list of known issues.I had ethernet connection and wifi dropping alongside high latency spikes.I'm currently still running the 2AC but wary I will need to switch s...
Resolved! Cable modem offline
My cable modem will suddenly no longer go online. I’ve tried reconnecting the coax cable on the modem and at the wall with no success. Any ideas? Does this need an engineer? Here are the logs.ThanksTime Priority DescriptionThu 01/01/197000:01:423No R...
Wifi booster not showing
Following all instructions to set up booster and extender (large booster), all looks correct once done but can't see booster/large extender on any device as an option to connect to.Contacting Virgin support is nigh on impossible...well it is impossib...
Port forwarding
In the past i had two PC's in my house both going to the same local port but with both using different external ports. I had no problems setting this up then. But recently i was trying to set this up again but i kept getting a "The rule is overlappin...
Internet keeps disconnecting
Since I upgraded to a new package the 1Gig with a hub 5 in October, I have been having connection issues since the first day. So from the 10th October to to the 28th December I have had 7 engineers come round my house and have had everything changed ...
Resolved! Flashing Red LED Hub.4 28/12
Fault finding Tips have failed to restore Hub.4 this morning.I have VM Engineer 2nd Jan which could cost at least 2 days lost WFH.Is constant blinking Red LED Hardware Fault.thanks
Wifi is terrible and constantly dropping even after boosters
CONSTANT problems with the WiFi i swear it has been throughout the entire of my contract, at first i thought it was just the 360 tv box however it is now all devices connected via WiFi, the hub has been replaced 3 times and am honestly coming to my w...
Does vm support modem mode
Hi I have a hub 5 and a tp link ax20 which I want to use for WiFi as the WiFi is not good on the hub. Does vm support modem mode and so far there customer support is saying they won't help me unless its in normal mode. So if I have a fault with modem...
Resolved! Phantom Router
Any ideas why I am suddenly seeing 2 active routers.(superhub3)See Wireless Network Watcher screenshot (if it works) with some identification information removed.  
Hub 3.0 stuck in update in progress, have factory reset but to no avail
Hi, recently my hub 3 has been having issues constantly for the past 3 months on and off, this is the 2 time I’ve had to reset to factory settings, have tried every single piece of advice ever registered on this site, nothing has worked, no problems ...
