Forum Discussion

alphaomega16's avatar
alphaomega16
Up to speed
2 years ago

Constant small packet loss dips in SS2

For the past week ive been getting persistent little spikes in packet loss and I am noticing it ingame.

Is there currently an issue in my area, no point in calling up as I never get anywhere and now the tech support has business hours so if my internet went completely off after 5pm there is nobody to call.

64 Replies

Sort By
  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    2 years ago

    Yes, VM are making it hard for customers to complain. It costs them money to listen to our problems.

    Log onto your Hub. Copy and paste here (as text not screenshots) all the upstream and downstream data and the network log. 

  • alphaomega16's avatar
    alphaomega16
    Up to speed
    2 years ago

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

    253310000003.940.9QAM25625
    11390000004.839QAM2561
    21470000005.139QAM2562
    31550000005.539QAM2563
    41630000005.238.6QAM2564
    51710000004.740.4QAM2565
    61790000004.640.4QAM2566
    71870000004.840.9QAM2567
    81950000004.540.4QAM2568
    92030000004.140.9QAM2569
    102110000004.338.6QAM25610
    112190000004.540.4QAM25611
    122270000005.140.4QAM25612
    13235000000540.4QAM25613
    142430000005.140.9QAM25614
    152510000005.239QAM25615
    162590000005.640.4QAM25616
    172670000004.839QAM25617
    182750000003.740.4QAM25618
    192830000003.740.4QAM25619
    202910000004.540.4QAM25620
    212990000004.840.9QAM25621
    223070000004.240.4QAM25622
    233150000003.840.4QAM25623
    243230000003.640.4QAM25624
    263390000003.640.4QAM25626
    273470000003.440.4QAM25627
    283550000003.840.4QAM25628
    293630000003.940.4QAM25629
    303710000003.639QAM25630
    313790000002.940.4QAM25631

    3.0 Upstream channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

    13660000040.85120 KSym/secQAM643
    23010000040.35120 KSym/secQAM644
    32360000040.35120 KSym/secQAM645
    443100000415120 KSym/secQAM642
    549600000415120 KSym/secQAM641
  • alphaomega16's avatar
    alphaomega16
    Up to speed
    2 years ago

    The 1970 entry is when I power cycled the superhub to see if that sorted anything

    Network Log

    Time Priority Description

    Sun 24/03/2024
    08:40:16    		6US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sun 24/03/2024
    04:29:21    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat 23/03/2024
    18:15:04    		6US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat 23/03/2024
    18:11:45    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat 23/03/2024
    15:10:05    		6US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat 23/03/2024
    14:59:32    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat 23/03/2024
    00:04:37    		6US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat 23/03/2024
    00:01:27    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Fri 22/03/2024
    11:30:21    		6US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Fri 22/03/2024
    00:46:56    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 21/03/2024
    21:29:24    		6US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 21/03/2024
    20:48:11    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 21/03/2024
    12:01:31    		6US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 21/03/2024
    11:53:41    		5MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 01/01/1970
    00:01:22    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 01/01/1970
    00:01:21    		3Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 21/03/2024
    09:18:10    		6US profile assignment change. US Chan ID: 6; Previous Profile: 11; New Profile: 12.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 21/03/2024
    08:46:52    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 20/03/2024
    19:24:36    		6US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 20/03/2024
    19:14:08    		4DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 20/03/2024
    18:34:31    		6US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 20/03/2024
    16:22:40    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 20/03/2024
    01:07:43    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue 19/03/2024
    23:45:45    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue 19/03/2024
    21:06:59    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue 19/03/2024
    20:25:23    		6US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue 19/03/2024
    16:05:18    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue 19/03/2024
    12:57:33    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Tue 19/03/2024
    00:19:02    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Mon 18/03/2024
    21:11:14    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Mon 18/03/2024
    20:04:28    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Mon 18/03/2024
    02:54:23    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sun 17/03/2024
    19:31:01    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sun 17/03/2024
    07:14:08    		4DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sun 17/03/2024
    00:19:33    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat 16/03/2024
    15:34:30    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat 16/03/2024
    00:22:09    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 14/03/2024
    10:41:34    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Thu 14/03/2024
    01:50:39    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 13/03/2024
    19:14:08    		4DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Wed 13/03/2024
    12:07:35    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Mon 11/03/2024
    06:32:43    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sun 10/03/2024
    16:26:19    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sun 10/03/2024
    07:14:08    		4DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat 09/03/2024
    17:51:46    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat 09/03/2024
    17:10:27    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat 09/03/2024
    07:12:49    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat 09/03/2024
    05:04:08    		6CM-STATUS message sent. Event Type Code: 24; Chan ID: 33; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Sat 09/03/2024
    00:15:09    		3No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
    Fri 08/03/2024
    22:26:44    		6US profile assignment change. US Chan ID: 6; Previous Profile: 12; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;



    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team
      2 years ago

      Hi there alphaomega16 

      Thank you so much for your post and welcome back to the forums, it's great to have you here. 

      I am so sorry that you have faced this issue with your service and thank you for sharing the BQM and Hub status. I have checked on our side and cannot see any issues that could be causing this.

      How have things been looking since your last post? 

  • alphaomega16's avatar
    alphaomega16
    Up to speed
    2 years ago

    Not sure what happened overnight with the doorstep jump and drop and then after, hoping that was the end of it.

     

    • Carley_S's avatar
      Carley_S
      Icon for Forum Team rankForum Team
      2 years ago

      Sorry to hear there was a drop in service that night alphaomega16 

       

      Checking the systems at our side, there is nothing currently that I can see that is causing any issues. Hubs specs all look good and nothing flagged in the area.

      This packet loss might have been a hub update during the night, but please do keep us posted should you see anything else concerning on your BQM and we can investigate further. 

       

    • RT123's avatar
      RT123
      Up to speed
      2 years ago

      Hi, 

       

      Could you please share the router logs again?

  • alphaomega16's avatar
    alphaomega16
    Up to speed
    2 years ago

    It wont let me post the logs, im pressing reply but nothing is happening when I paste the info, when I do get it to post please keep in mind that a hub update stopped any errors showing in upload/download window on logs.

     

  • alphaomega16's avatar
    alphaomega16
    Up to speed
    2 years ago

    3.0 Downstream channels

    Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

    253310000003.839QAM25625
    11390000004.738.6QAM2561
    21470000005.138.6QAM2562
    31550000005.438.6QAM2563
    41630000005.138.6QAM2564
    51710000004.638.6QAM2565
    61790000004.538.6QAM2566
    71870000004.739QAM2567
    81950000004.439QAM2568
    92030000004.139QAM2569
    102110000004.339QAM25610
    112190000004.538.6QAM25611
    122270000005.139QAM25612
    132350000005.139QAM25613
    142430000004.938.6QAM25614
    152510000005.138.6QAM25615
    162590000005.438.6QAM25616
    172670000004.739QAM25617
    182750000003.638.6QAM25618
    192830000003.739QAM25619
    202910000004.439QAM25620
    212990000004.639QAM25621
    223070000004.239QAM25622
    233150000003.839QAM25623
    243230000003.539QAM25624
    263390000003.539QAM25626
    273470000003.339QAM25627
    283550000003.739QAM25628
    293630000003.838.6QAM25629
    303710000003.438.6QAM25630
    313790000002.939QAM25631



    3.0 Downstream channels

    Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

    25Locked38.98326100
    1Locked38.60537700
    2Locked38.60537700
    3Locked38.60537700
    4Locked38.60537700
    5Locked38.60537700
    6Locked38.60537700
    7Locked38.98326100
    8Locked38.98326100
    9Locked38.98326100
    10Locked38.98326100
    11Locked38.60537700
    12Locked38.98326100
    13Locked38.98326100
    14Locked38.60537700
    15Locked38.60537700
    16Locked38.60537700
    17Locked38.98326100
    18Locked38.60537700
    19Locked38.98326100
    20Locked38.98326100
    21Locked38.98326100
    22Locked38.98326100
    23Locked38.98326100
    24Locked38.98326100
    26Locked38.98326100
    27Locked38.98326100
    28Locked38.98326100
    29Locked38.60537700
    30Locked38.60537700
    31Locked38.98326100