High Pre RS Errors, is this ok?
I'm concerned about the number of Pre-RS Errors I'm seeing on my modem. I rebooted the device and allowed it to run for slightly more than a day. Could you please advise whether the current error rate is within acceptable limits?
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 39 329 0
2 Locked 40 35 0
3 Locked 39 46 0
4 Locked 39 41 0
5 Locked 40 46 0
6 Locked 40 50 0
7 Locked 39 97 0
8 Locked 39 76 0
9 Locked 39 87 0
10 Locked 40 102 0
11 Locked 40 120 0
12 Locked 40 123 0
13 Locked 39 132 0
14 Locked 39 174 0
15 Locked 39 257 0
16 Locked 39 203 0
17 Locked 39 224 0
18 Locked 39 249 0
19 Locked 39 226 0
20 Locked 39 282 0
21 Locked 39 260 0
22 Locked 39 290 0
23 Locked 39 307 0
24 Locked 39 245 0
25 Locked 39 219 0
26 Locked 39 273 0
27 Locked 39 351 0
28 Locked 39 365 0
29 Locked 39 360 0
30 Locked 39 314 0
31 Locked 39 204 0
32 Locked 39 150 0
Channel ID Locked Status RxMER Data (dB) PLC Power (dBmV) Corrected errors (Active Profile) Uncorrectable errors (Active Profile)
159 Locked 41 13.2 3532591473 0
Hi samosa
Welcome back to the Community Forums.
Sorry to hear of your concerns with your service. Checking the systems on our side, we can also see that your power levels are not in specification. This will need an engineer to attend to investigate further.
Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.