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shawy1979's avatar
shawy1979
Joining in
3 months ago

Wifi pod

Hi

I had my pod delivered yesterday and it just will not connect as far as I can see there is no light flashing on it either can any suggest what if anything I'm doing wrong 

Thanks

3 Replies

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  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    3 months ago

    Call the equipment activation number on  -  0800 953 9500 (follow options) and check with them that your Hub has been activated correctly onto your account.

    You will need to hand, the  Model numbers,  serial numbers/MAC addresses off the barcode stickers  of all pieces of kit (photo the stickers) and also your account number

    • shawy1979's avatar
      shawy1979
      Joining in
      3 months ago

      Thanks for the advice much appreciated turns out the pod was faulty so they are replacing it for me 

      • Carley_S's avatar
        Carley_S
        Icon for Forum Team rankForum Team
        3 months ago

        Hi shawy1979 

        Welcome to the Community Forums. 

        Sorry to hear that your pod was faulty when sent. 

        Keep us posted if you've any concerns with the replacement at all. We'll be here to help on the Community Forums if needed.