WiFi keeps dropping out

[Evelyn60]

This past five days we’ve experienced issues with our WiFi dropping out. It’s happening about every 30 minutes.  I have turned off hub/router. Have turned off devices , tried all suggested checks etc and still having issues.  We had no problem whatsoever until a few days ago.  It’s both annoying and frustrating. Could be in middle of something and get the dreaded you are no longer connected to Internet.  Any hints or tips appreciated but not too technical please.  I’m not tech savvy unfortunately.  Many thanks. 

[Ilyas_Y]

Thanks for the reply on the forums @penders. 🙂

I've had a look and I can see you have an appointment booked in for the near future regarding the service.
Let us know how it goes with the engineers appointment and we can go on from there, hopefully the issues with the wireless connection should come to an end.

Kind regards,
Ilyas.

[markyboy72]

Hi

beeb with virgin for 15+ years and never had  problems with bb connection however last night the connection dropped. Reset everything and it eventually came back on. Then it dropped again. Reset and it came back on. All throughout the day today I’ve had the same issue, it’s ok, then it drops, reset and it’s ok again. Called virgin and they don’t see any issues with my line but I beg to differ! Is there anyway I can get this tested?

thanks

mark

[Akua_A]

Hi @markyboy72,

Welcome back to our community forums and sorry to hear about your recent disconnection issues.

I can understand the inconvenience caused and want to best help. I have had a look into your service and everything seems fine hub-wise. Have you been having these issues since the last posting?

Thanks,

[Bench8245]

Just had a read through these issues and I am experiencing the same problems. When the internet is working, the speed is good but I am getting constant Wi-Fi drop outs. All around the house, on every device, phones, iPads, laptops and PCs, wired connections are fine, my daughter cannot use her iPad, my son cannot play on his PC, drop outs occur every 15-30 minutes and last 30 seconds - 1 minute. So frustrating, the dreaded ‘you’re not connected to the internet’ appears multiple times. Has anyone got a confirmed fix? Or can a virgin media team member advise me? I have ordered two pods already, reset the router multiple times. I’ve only been with Virgin for  2 months and I’ve never been moaned at so much by my children before!

[Chris_W1]

Hi Bench8245, thanks for the message and welcome back to the forums. 

I am sorry to hear that there is an issue with the connection and can see that there is a visit planned tomorrow. 

Can you let us know how it goes tomorrow and if you are still having issues with the service? 

Kind regards, Chris. 

[Garyhobbs1]

Hi I’m having the same problems, kids phones and iPad dropping out speed check is ok. I will ring virgin asap

[Garyhobbs1]

I have 2 pods around the house as well.

[Molly_T]

Hi Garyhobbs1 👋 welcome back to community! Thank you for posting. 

Sorry to hear you are experiencing some issues with your Wi-Fi coverage and devices disconnecting. I've had a little look into this for you and it does seem that there are no issues happening in the area which would be affecting your connection, and no speed issues for your package either. (These are averaging 381mpbs download and 37mpbs upload in the past month.) This does support the idea that the issues here are currently Wi-Fi coverage. Have you ever used our connect app 👉 https://virg.in/connectapp to help scan for black spots of coverage in the home, and run diagnostics?

I will send you a PM to confirm a few account details so we can investigate these Wi-Fi issues and offer further support! You can find this in the top right corner of the page in your Inbox. We can then return to this public thread with another update when possible! Thanks for your patience in the meantime! All the best. 🌞