Why do devices unpause on app?

[Zey110878]

On the connect app, why do devices I pause from broadband use, automatically unlause. They use to stay paused until I manually unlaused them. Very frustrating. Thanks.

[Matthew_ML]

Hey Zey110878, thank you for reaching out and I am sorry to hear this.

Which devices are doing this, is it just one or most of them?

How long has been happening?

Is the app fully updated?

[Andy19781]

Hi mines doing the same I can't pause any device, we have a son who keeps going on Internet in the night we to stop this by pausing device 

[Client62]

Current computers and mobile phones support MAC Address Randomisation.

When a device is paused, the current MAC is blocked.

On finding the MAC blocked the device can generate a new MAC in order to reconnect to the internet.

It is a brilliant workaround for the 20min free time limits of some public Wi-Fi hot spots.