Virgin media disabled my WiFi bandwidth can I connect a router? Only LAN works.

[KhanMW]

 

Since installing the new hub 5 as a replacement from the hub 4 I’ve been totally blocked from the wireless connection from virgin media’s side as they’ve disabled both 2.4 and 5ghz. Even the engineer couldn’t re enable it as it was constantly turning back off.

i believe this was done by a worker who cut the call while meddling with my account settings.

I’ve gone 2 days without WiFi because of this. The agents on the other end cannot solve this whatsoever they can only offer a replacement hub(which we already tried today with the engineer) or booking an engineer. As you can tell we’ve tried both. 

still no luck. The engineer says I have to wait another 2 days for him to come back and call people on his end to reset IP or something like that? Because they’re not available today. So now I have to go another 2 days without WiFi.

There is no bandwidth but the WiFi works with ethernet only. I’ve tested this on the ps5 and it gives 850 mbps download.

Can I buy a router with WiFi 7 and connect it via ethernet to the hub to get a WiFi signal around the house? Being reliant on the bandwidth of the router instead of the none existent bandwidth of the hub 5? And how would I go about doing this if it were possible. 

[legacy1]

Not that what you said should be possible but yes you can get your own router and put hub in modem mode thats if the hub stays in modem mode.

but do you need wifi 7?

[fizz]

Try a pinhole reset on that hub first.. also I have had funny things with hub 5 and remembered settings from the connect app. 

[mda99das]

Most people will have an old router from another ISP. You can turn off DHCP and allocate it a static IP. Then you can use that router for the WiFi until the hub issue is fixed.

[Adduxi]

So you have had 2 replacement Hub's and they both do the same thing?  Have you uninstalled the Connect app before doing a full 60 second pinhole reset?  As noted by @fizz  the app can try to reset settings on the Hub in some cases, and this may be the issue?  Do not reinstall the app when doing the reset and testing, in fact don't bother with the app at all.  You can manage the Hub with the admin console.

[Client62]

In the Connect app turn off the option to restore settings from a previous Hub.

Once this is done try re-enabling the Wi-Fi in the Hub 5 menu.

[KhanMW]

We’ve reset it hundreds of times. We’ve had 3 hub replacements since then and another engineer visit. The problem was temporarily solved by disabling them re enabling something which allowed us to turn on the bandwidth. But then it was disabled again over night and we had to do it again. 

[KhanMW]

The connect app doesn’t detect the hub ever. I’ve tried using the app it doesn’t pick up my hub even before this issue. 

[KhanMW]

The connect app never picks up the hub. 

[KhanMW]

 always shows these two even when I had the hub 4. The app is awful.