Forum Discussion

KhanMW's avatar
KhanMW
Tuning in
5 months ago

Virgin media disabled my WiFi bandwidth can I connect a router? Only LAN works.

  Since installing the new hub 5 as a replacement from the hub 4 I’ve been totally blocked from the wireless connection from virgin media’s side as they’ve disabled both 2.4 and 5ghz. Even the...
bandwidth
WIFI
Client62's avatar
Client62
Alessandro Volta
5 months ago

In the Connect app turn off the option to restore settings from a previous Hub.

Once this is done try re-enabling the Wi-Fi in the Hub 5 menu.

  • KhanMW's avatar
    KhanMW
    Tuning in
    5 months ago

    The connect app doesn’t detect the hub ever. I’ve tried using the app it doesn’t pick up my hub even before this issue. 

  • KhanMW's avatar
    KhanMW
    Tuning in
    5 months ago

     always shows these two even when I had the hub 4. The app is awful.