Forum Discussion

KhanMW's avatar
KhanMW
Tuning in
6 months ago

Virgin media disabled my WiFi bandwidth can I connect a router? Only LAN works.

  Since installing the new hub 5 as a replacement from the hub 4 I’ve been totally blocked from the wireless connection from virgin media’s side as they’ve disabled both 2.4 and 5ghz. Even the...
bandwidth
WIFI
Adduxi's avatar
Adduxi
Very Insightful Person
6 months ago

So you have had 2 replacement Hub's and they both do the same thing?  Have you uninstalled the Connect app before doing a full 60 second pinhole reset?  As noted by fizz  the app can try to reset settings on the Hub in some cases, and this may be the issue?  Do not reinstall the app when doing the reset and testing, in fact don't bother with the app at all.  You can manage the Hub with the admin console.

  • KhanMW's avatar
    KhanMW
    Tuning in
    6 months ago

    The connect app never picks up the hub.