VM connect app forcing to optimise networks

[azharpatel86]

VM connect app forcing me to optimise network. But I want to keep my 2G and 5G networks separately which makes it easier for me to identify connections. 
Also, on VM connect app my wifi pod connection status is always fair regardless of where I place them. Even if I place them next to the HUB 3 it does not make any difference. 
I have got replacement Wifi pod but the issue remains the same. 
Technical support help couldn’t do much apart from sending new wifi pod. 
Anybody with similar issue and/or solution please? 
Thanks

[mtfcboy]

I'm getting this message too on the connect app , but I have a single ssid? I don't want to optimize it , in case it changes the name of my ssid,  

[Client62]

This problem quickly can be resolved by ...

1) Uninstall the VM Connect
2) Manage the VM Hub at http://192.168.0.1/

[Deestuar]

I have the same issue and have some devices that don't work on 5ghz and want to seperate them out which gets screwed every time a do the optimise. It makes rebooting wifipods impossible unless I go back into the router afterwards and change it back. In my optimise the optimise network is not optimal 

[RONNIE64]

I'm having the same issues. I optimised my network about 4 weeks ago, which then meant I had to reconnect all of tech.

It has just asked me to do it again, which I don't want to do but now I can't use the app.

[Alex_RM]

Hi RONNIE64,

Thanks for posting, we've had a look at things from our side, if you can please reboot the hub and monitor over 24 hours, if this is still an issue please let us know and we can drop you a private message.

Alex_Rm