Hi all
I’ve been having my trouble with the little Stream box for months but in the past week it’s slowed to a crawl and subtitles don’t line up with shows making them unwatchable.
I contacted VM and the agent said to turn everything on and off again, and he would sent “optimising signals” to the box. What does this mean??
On the TiVo, V6 & TV360 boxes, "sending signals" is usually CS-talk for a refresh being sent and the box being rebooted.
It may be different on Stream, given the different means of carrying the channels, but I have doubts.
Now I've heard everything ! 🤣
Activation "hits" went out with the old V & V+ boxes as different cable networks used a variety of codes to do the job. All activation now happens via the hub, & has to with Stream anyway as there is no direct coax connection.
Is the connection with an Ethernet cable? If not, do so.
Forum TeamHi dincha2 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problems you've been having 😔
How have things been since you contacted the team? If there's not been any improvement, have you tried following the advice provided by Roger_Gooner?
Please pop back to us at your earliest convenience.
Regards,
Daniel
