VM Connect App not seeing router

[Fozzplod]

 

Hi

im trying to set up the connect app so that I can control my kids devices etc but all I keep getting is a message saying ‘something by went wrong on our side’. 

yea, I’ve tried turning it off and on again. Yes I’ve deleted and reinstalled the app. But it’s not picking up anything, including the mesh pods. Any ideas please??

[roy247]

Snap. Been waiting for a fix for this since last October, been through all the reset this and that, it does it on every device I try it with so the problem is clearly at Virgin's end and after the usual PM's I got the "our team are looking into it". 

[Client62]

We don't use the Connect app, it offers nothing but intrusion.

You can also control device access from the VM Hub menu at http://192.168.0.1/

But do be warned, this control can be very easily be evaded by modern phones and laptops.

Trying to block internet access is not a substitute for acceptable use education and actual parental control.

[Robert_P]

Hello Fozzplod

Sorry to hear of the Connect App issues experienced, we understand the frustration and you raising this via the forums. Welcome to the community.

At present, there is a known issue in regards to the Connect App via a Hub 4, your image shows a Hub 5. Although the team are aware of the issue and working on a fix, the potential work around is to follow these steps:

• Turn off the Hub
• uninstall the Connect App and clear the cache and data and turn off your phone/device leave for 20 minutes
• Turn the Hub back 
• reinstall the Connect App and follow step up steps.

Let us know if this helps.