VM Connect App not seeing router
Hi im trying to set up the connect app so that I can control my kids devices etc but all I keep getting is a message saying ‘something by went wrong on our side’. yea, I’ve tried turn...
Forum Discussion
Hello Fozzplod
Sorry to hear of the Connect App issues experienced, we understand the frustration and you raising this via the forums. Welcome to the community.
At present, there is a known issue in regards to the Connect App via a Hub 4, your image shows a Hub 5. Although the team are aware of the issue and working on a fix, the potential work around is to follow these steps:
- Turn off the Hub
- uninstall the Connect App and clear the cache and data and turn off your phone/device leave for 20 minutes
- Turn the Hub back
- reinstall the Connect App and follow step up steps.
Let us know if this helps.