Unpause a device on my WiFi network

[Donna0807]

I paused a device and now the connect app can’t fine my hub to unpause it!! What can I do???

[carl_pearce · Accepted solution]

Access the HUB on 192.168.0.1 in a web browser, log in, and find the MAC filtering section.

[Donna0807]

Thank you Carl! I went onto the laptop and got to the page, signed in then said the hub would need to restart but now nothing happening - can’t even get back to the login page 😞 anything else I can try?

[carl_pearce]

It's the only other option, other than a full reset of the HUB (There is a reset button on rear you press for 15 - 30 seconds). Keep in mind this fully resets the HUB back to factory defaults.

[Donna0807]

I’ve already tried that too - just don’t understand why I can’t see the page I need to - gets to the password page and I log in then nothing!!

[Client62]

Is this a Hub 4 that after entering the Hub password produces a blank / white screen i.e. the menu has failed ?
If it is, a 60 press on RESET then leave the Hub powered on,  may restore the Hub 4 menu.

[Steven_L]

Hey Donna0807,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your connection, have you been able to resolve the issue with the help offered by carl_pearce?

Kind Regards,

Steven_L

[Alex_RM]

Hi Donna0807,

Thanks for posting and sorry to see you're having some issue unpausing a device, can you confirm if you've tried resetting for a 60 press to restore the hub menu as Client62 has suggested?

Alex_Rm

[Donna0807]

Hi everyone, apologies for the delay - I now have the app working, seems to have reset the next day after the reset so all now working - thanks again to Carl for the help!

[Ashleigh_C]

That's great to hear @Donna0807 and thank you so much carl_pearce for your help! 

Please do pop back to the forums in the future should you need our help and we will do all we can to assist!