cancel
Showing results for 
Search instead for 
Did you mean: 

Unable to Access Google Services

Rod93
Tuning in

Looks like the issues elsewhere reported may still be ongoing. I wasn't affected previously but I am now. I'm located in the Gloucestershire area.

I am unable to access any google services via my virgin connection, including but not limited to Gmail, Drive, GCP & Meet. I am also unable to receive a response to a ping to either 8.8.8.8 or 8.8.4.4

I have an 'IT ticket' raised but am being told it will be at least 3 days before I should expect a response.

For additional info I am able to access google services via my non-virgin 4G/5G connection, and am able to resolve non google sites and services, such as amazon.co.uk, yahoo.co.uk, bing.co.uk

 
Anyone else getting this issue?
21 REPLIES 21

mattbridges
On our wavelength

Yep still happening - been on to support at various times this morning, all sorts of nonsense tried on their end but it's clearly a routing issue within the virgin media network

mattbridges
On our wavelength

Yes issue still exists

Yes issue is still occurring when in Modem mode, as of 14:40. Seems like there are tiny little windows where it works, I'm talking 5-10 mins and then it stops working again. 

Paxjah
Joining in

Same for me and still happening. I use this for work, so currently not getting paid!

Broadband went down entirely at 8 am, then came back at 11-ish, I can't access ANY Google services (Gmail, web, nothing), and I cannot connect to WP Engine sites via SFTP, their domains are also effected.Which means I have an internet connection which I cannot use!

Lumbercrack
Joining in

I am experiencing the same as of some time this morning. Also in the Gloucestershire area.

uliba
Joining in

same issue 3:24 pm, Bristol

 

uliba_0-1719239035647.png

 

snoopycroft
Tuning in

This has been a problem for me on and off since about 9:30 today.

- Google DNS isn't contactable, then will work for anything up to a few seconds or up to 30 minutes then drops again. 

- Using Virgin Media DNS everything but some google services work - mail.google.com seems OK, but Google drive/docs/sheets don't connect.

mpok3
Joining in

same issue, Bristol

mpok3
Joining in

same issue, Bristol