Two (of our three) Virgin WiFi pods are making a noise and overheating - are they safe?

[wpsnc]

Hi there, 

Virgin provided us with three Wifi Pods to pull the broadband up through the house. Last night, two of them overheated and creating a fan like sound. There's a distinct lack of guidance as to (a) why this would happen and (b) is it safe? For example, what if I were on holiday? I've switched them off but would be grateful for Virgin to get back to me with a solution, and ideally, a replacement asap. 

Thank you. 

WP

[Cardiffman282 · Accepted solution]

Plume, the manufacturer, suggests ensuring that all the fan vents on the pods are clear of dust etc. 

[wpsnc]

Thank you Cariffman282 - very generous of you to comment on this. 

It would be great if Virgin Media could contact me about this as it's been a couple of days of NO response, yet they say these message forums are the best way to communicate. 

[Daniel_Et]

Hi @wpsnc 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the problem you're having 😔 We understand your concern.

In order to discuss this with you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @Cardiffman282 👍

Regards,
Daniel