Speak to a manager-complaint
Hello, can anyone tell me how I can speak to a manager to resolve a complaint. Virgin has disconnected us in error and we have no WiFi, TV or phone. Two of us work from home so this has been a night...
Forum Discussion
I raised an issue yesterday regarding an incorrect disconnection and my frustration in trying all week to get the service back on. It was picked up by a member of the service team but he went offline before anything was done to resolve my issue. I have no idea if/ when he will be back online and I am no nearer to getting my issue resolved. Posting this in the hope someone can tell me the hours the team work and whether someone else could pick this up. We have no broadband, phone or tv and as we work from home this is an urgent problem which no one will take responsibility to resolve
