Customer services managers not responding to complaint on two occasions despite assurances
Various issues ranging from VM losing phone number on transfer despite sign up assurances to contrary to late set up with no compensation, to awful customer service with staff not phoning back, system not registering original complaint and then Customer Service manager not responding to me in connection with registered complaint as promised by staff…….. and the My Cases dashboard to track the complaint is not showing.
Thank you for joining us on private message KK11
Glad that we were able to get this fully resolved for you over the community forums.
If you believe the issue to be resolved you can mark the thread as resolved by clicking the helpful answer given and this will show anyone else having issue that an answer was given and direct them to the post, alternatively you can just like or 'kudos' the post if it helped you.
Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).
