Moving home and my broadband has been disconnected a week early
I initially spoke online to get my broadband moved over on the 19th of October. I rang back to get this delayed to the 25th which was confirmed by the customers service agent. Suddenly it seems like my internet has been disconnected at 00:15 and I cannot reconnect. It seems like the change of date either hasn't been noticed or there has been a mix up. Id like to get my internet back on. Ridiculous that I spent one hour getting through to an agent to get the dates changed yet here I am with no internet because this hasn't been actionedSpeak to a manager-complaint
Hello, can anyone tell me how I can speak to a manager to resolve a complaint. Virgin has disconnected us in error and we have no WiFi, TV or phone. Two of us work from home so this has been a nightmare. I have rang repeatedly this week and have been told it’s going to be reconnected within 24rs but needless to say we still have no service.When I’ve asked to speak to a manager to try to escalate the issue I’ve got nowhere and on occasion was cut off! I have made a complaint via the link on the website and the issue has apparently been resolved according to the response I received. To make matters worse the contact number on the email response to discuss is just the ordinary call centre number so I cant speak to anyone who is familiar with the issue. To make matters worse we are also being overcharged! Any suggestions gratefully received Thanks