Forum Discussion

Jizzlemania's avatar
Jizzlemania
Tuning in
7 months ago

Moving home and my broadband has been disconnected a week early

I initially spoke online to get my broadband moved over on the 19th of October. I rang back to get this delayed to the 25th  which was confirmed by the customers service agent. 

Suddenly it seems like my internet has been disconnected at 00:15 and I cannot reconnect. It seems like the change of date either hasn't been noticed or there has been a mix up. 

 

Id like to get my internet back on. Ridiculous that I spent one hour getting through to an agent to get the dates changed yet here I am with no internet because this hasn't been actioned 

 

 

disconnected
moving home

5 Replies

Sort By
  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    7 months ago

    Very likely the change wasn't actioned by the agent you spoke to because it was outside their options. What do your old and new accounts say? 

    • Jizzlemania's avatar
      Jizzlemania
      Tuning in
      7 months ago

      I think the error has been that the only option that was changed was the install date on the 25th. The disconnection date stayed as the 19th October. 

       

      My old account says disabled. When I call up virgin they reference my new postcode but I can't see any details on the portal yet 

      • Jizzlemania's avatar
        Jizzlemania
        Tuning in
        7 months ago

        I've been told they are reconnecting my account and can see on the portal that my services are being reconnected. But judging by some of the threads on the forum with people who have been in a similar situation - I am in for a bumpy ride!