moving abroad
hello
i signed a 18 month contract for home phone and broad band in march this year
i am emigrating abroad in november. how do i cancell with no exit fees.
ive read an article
https://www.ispreview.co.uk/index.php/2022/02/virgin-media-o2-uk-scraps-exit
Virgin said the hugely welcome move could save customers “up to £240“, which is nothing to sniff about, particularly as it occurs during a time when the cost of moving has just hit a record high. Unless, of course, you were hit with this charge just before today’s announcement – that’s no doubt going to be annoying, but somebody somewhere will always get caught out like that.
The only catch is that customers will need to provide proof of their new address with a wide range of readily-available documents accepted, including mortgage and rental agreements, utility bills, bank statements and driving licenses. Otherwise, any old person could fake a house move in order to exit their contract early and penalty-free (we suspect some individuals may still try to abuse this)
is this correct
thank you
You won’t be able to cancel without early disconnection charges.
The waiving of these charges only applies if you move to an area not serviced within the UK.
From:
https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/early-disconnection-fees
“If you’re moving outside our network area but still within the UK and give us some valid evidence of your new address, we’ll credit you back the early disconnection fee.”