Forum Discussion

jean6's avatar
jean6
Joining in
3 years ago
Solved

moving abroad

hello

i signed a 18 month contract for home phone and broad band in march this year

i am emigrating abroad in november. how do i cancell with no exit fees.

ive read an article

https://www.ispreview.co.uk/index.php/2022/02/virgin-media-o2-uk-scraps-exit

Virgin said the hugely welcome move could save customers “up to £240“, which is nothing to sniff about, particularly as it occurs during a time when the cost of moving has just hit a record high. Unless, of course, you were hit with this charge just before today’s announcement – that’s no doubt going to be annoying, but somebody somewhere will always get caught out like that.

The only catch is that customers will need to provide proof of their new address with a wide range of readily-available documents accepted, including mortgage and rental agreements, utility bills, bank statements and driving licenses. Otherwise, any old person could fake a house move in order to exit their contract early and penalty-free (we suspect some individuals may still try to abuse this)

is this correct

thank you

  • hello

    i signed a 18 month contract for home phone and broad band in march this year

    i am emigrating abroad in november. how do i cancell with no exit fees.

    ive read an article

    https://www.ispreview.co.uk/index.php/2022/02/virgin-media-o2-uk-scraps-exit

    Virgin said the hugely welcome move could save customers “up to £240“, which is nothing to sniff about, particularly as it occurs during a time when the cost of moving has just hit a record high. Unless, of course, you were hit with this charge just before today’s announcement – that’s no doubt going to be annoying, but somebody somewhere will always get caught out like that.

    The only catch is that customers will need to provide proof of their new address with a wide range of readily-available documents accepted, including mortgage and rental agreements, utility bills, bank statements and driving licenses. Otherwise, any old person could fake a house move in order to exit their contract early and penalty-free (we suspect some individuals may still try to abuse this)

    is this correct

    thank you

     

     

     

  • Ernie_C's avatar
    Ernie_C
    Very Insightful Person

    You won’t be able to cancel without early disconnection charges.

    The waiving of these charges only applies if you move to an area not serviced within the UK.

    From:

    https://www.virginmedia.com/legal/fibre-optic-services-terms-conditions/early-disconnection-fees

    “If you’re moving outside our network area but still within the UK and give us some valid evidence of your new address, we’ll credit you back the early disconnection fee.”

    • lucas_k147's avatar
      lucas_k147
      Joining in

      You seem to be wrong. I just called Virgin Media and I was informed that if I move abroad in September 2023 (I am on 18-month contract), I won't have to pay the early cancellation fee.

      • Ernie_C's avatar
        Ernie_C
        Very Insightful Person

        So, you’ve had three opinions and choose to take the one which suits what you want.

        Get ready for having to pay those charges.

  • Travis_M's avatar
    Travis_M
    Forum Team (Retired)

    Hi jean6

     

    Good morning and thanks for posting on our community forum and a big warm welcome with this being your first post. 

     

    Sorry to hear you're looking to leave us, as advised by the very helpful Ernie_C we'll be unable to waive the early disconnection fees as this does only apply if you're moving to an area we do not currently service within the United Kingdom. 

     

    My apologies for any inconvenience this may cause

     

    Regards

  • Okay 'very insightful person' 😂 what happens then if you're moving to Sweden with work and personal details are confidential due to your line of work? 

    • newapollo's avatar
      newapollo
      Very Insightful Person

      Carrie95 😂


      Carrie95 wrote:

      Okay 'very insightful person' 😂 what happens then if you're moving to Sweden with work and personal details are confidential due to your line of work? 


      Unless you can show VM proof that you are moving to an address within the UK  that VM do not cover then if still in contract you would be charged early disconnection fees. 

      Taken from the linked page in my previous message, "If you’re moving outside our network area but still within the UK and give us some valid evidence of your new address, we’ll credit you back the early disconnection fee. "

      Are you still having internet issues as per the thread  you started?

       <The-worst-broadband-I've-ever-had> 

      Are there any known reported issues  in the area of Northern Ireland that you currently reside in?