I don’t have this problem (Hive). But could we have more info about loss of phone connection to WiFi. Is it just the specific app or is it that the phone doesn’t hold its WiFi connection at all? If the latter, might we be in 5G/2.4GHz range territory?
The controllers on the wall are connected. Using the app it connects but as soon as the heating is put on and left for eg 5 mins, the app loses its connection to the smart controls on the wall so you have to manually turn off the heating...
We've tried different Apple phones, iPad, and our engineer has had the same problem on android. We have an extremely strong wifi signal and no issue with any other wifi enabled devices. The manufacturer has said that they've not heard of any issues with Virgin (noting that there are issues reported with Sky wifi).
I suspect that there are spinning plates we don’t know about.
1/
The wall controllers are static and connect at all time to WiFi.
2/
The app, which functions on a mobile device, connects to WiFi and thus, through the same LAN to the heating system to provided behaviour instructions.
3/
The app operator is able to provide a first instance instance instruction the the wall controllers and then the app displays an error message.
The above is what we’ve been told and accept at face value with the evidence offered.
What we don’t know:
A/
If the mobile device is turned off and/or the app is deactivated and then it is all on/reactivated, is there a connection from the app to the controllers? Logically there should be because step 2 can be performed. Please confirm around this situation.
B/
Is the wretched CONNECT app active on any mobile device? If also, what happens if the wretched CONNECT app is deleted and all Smart/Intelligent WiFi settings in the Hub turned off?
C/
Has it ever worked with your Hub?
You're welcome. If only VM didn't get things so wrong with WiFi.
