Red light

[Fiona32]

The Red light has been on constant for about 2 months. I have unplugged and done a reset and it's still the same. The Internet drops in and out quite a lot too. The box feels warm to touch but not hot.  Any help would be appreciated. 

Thanks

[Gareth_L]

Hello Fiona32.

Thanks for your first post and welcome to our community.
Sorry to hear you're having an issue with the red light on your Hub 
I'd like to investigate this for you and arrange a swap.

In the meantime can you make sure the Hub is well ventilated and away from any direct sources of heat.
If you don't mind, I'll need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 
Gareth_L