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Kishorv's avatar
Kishorv
Joining in
10 months ago
Solved

Red light on hub

Hi

My broadband hub has a solid red light.  Tried pin reset, switching it on and off.  Comes back as solid red light.  It's in an open area plenty of ventilation.  Slightly warm but not that bad.  Any thoughts ?

  • Lee_R's avatar
    Lee_R
    10 months ago

    Hi Kishorv, thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R

3 Replies

  • Client62's avatar
    Client62
    Alessandro Volta
    10 months ago

    Is my Hub 3 hot or not ?   

    To check login in to the Hub 3 menu at http://192.168.0.1/ 
    use the numeric Hub password from the bottom side label.   ( this is not the Wi-Fi password )

    Run the Network diagnostic tool

    Scroll down through the results and find the Temperature entry.   Is it:  Normal  ? 

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    10 months ago

    Hi Kishorv thanks for posting and welcome to our community.

    Sorry to hear of the constant red light of your hub. And for any concerns this may be causing. I'd love to take a look on your behalf. I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

    Regards

    Lee_R

  • Lee_R's avatar
    Lee_R
    Icon for Forum Team rankForum Team
    10 months ago

    Hi Kishorv, thanks for getting back to me privately.  
    This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. Please bear in mind, you can manage your account from here. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 
    Regards
    Lee_R