Red light on hub

[JulioV]

Hi guys , my hub is showing a red light for the last 2 weeks, before used to be white. I reset it and still no change, also if I go into the bedroom, literally a paper thin wall away the signal keeps dropping on my mobile. Anyone can help? I tried VM but with no results as I can't seem to speak to a human.

Thank you I'm advance.

[Joseph_B]

Hey @JulioV,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you are having this issue, we would like to go about getting a technician out for you to go about looking into replacing your Hub for you, for this we will need to confirm some information from you via private message.

Joe

[JulioV]

Hi

Sure that would be great thanks