2 weeks ago
Solid red light instead of white, tried rebooting several times and doing the pinhole test, Internet seems to be working bur does drop out alot. Don't think it's an led issue as when it's booting up green appears in it. Doesn't feel overly hot at all and is well ventilated. I spoke to someone on the phone but it was a nightmare getting through and took me ages. Tried everything they suggested but it's still red and giving me anxiety as I worry it will over heat, its about 5 years old! @virginmedia can you please advise? I think it's time for a box. Thank you
2 weeks ago
Hi Annabelle83,
Thank you for reaching out to us in our community and welcome, we are sorry to see that you are facing issues with your connection and that your Router has a constant red light, so we can help I have sent you an invite into a private chat, please look out for a white envelope to join.
Regards
Paul.