Red light on Modem

[danielecurreli]

Hello

our Modem Hub3 has a constantly red light.

It is in a well ventilated area and we have tried all the steps, switching it off and back again.

please anyone has any suggestion?

thanks

[Matthew_ML]

Hey danielecurreli, thank you for reaching out and I warm welcome to the community I am sorry to hear this.

I am going to send you a PM, but whilst I am doing this please can you try this;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally.

Cheers 

[danielecurreli]

Yes I have done all that. Thanks, awaiting for your private message.

[Matthew_ML]

I have sent you one 🙂

[Matthew_ML]

Glad we have managed to get the ball rolling on this for you.