Red light on Hub 3

[danbish]

Hi

The light on my Virgin media Hub 3 has this morning gone from its usual white to solid red. 

I've Googled why and the answer I've found is usually because it's overheating. But this isn't the case, the bottom of the hub feels cool and the top is warm whi h I'm presuming is fine since its constantly plugged in. 

I've rebooted the hub and the light turned green while starting up but immediately went back to red. I've also searched these forums and found someone else with the same issue (https://community.virginmedia.com/t5/Networking-and-WiFi/Red-light-on-Virgin-Media-Hub/td-p/5463541) where a possible suggestion was to factory reset the Hub by its pinhole to try and solve the issue. I've done this and still the light remains on solid red. 

At time of writing I still have Internet coming through OK but if its showing a red then I'm not sure how long for. 

Can anyone help? 

Thanks 🙂

[Alex_RM · Accepted solution]

Hi danbish,

Thanks for posting and welcome to our community 😊

Sorry to hear you're having some issues with the hub, so I can get a few more details from you I've popped you over a private message.

Alex_Rm

[danbish]

I'm messaged you back. Thanks!

[Adduxi]

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly.

[danbish]

Based on other answers I've come across in these forums thats the same line of thinking I was beginning to have. 

[Adduxi]

The problem is VM are caught between a rock and a hard place with this.  The Hub 3's are getting older now and the LED's are just fading out.  It could well be the Hub 3 is fine and will work for years to come, but as this "Red" LED is the overheat warning, IMHO it's too great a risk to ignore it. 

[danbish]

Hopefully it's getting sorted/changed soon then. Got someone coming out to take a look. 

Thanks for your input though!