Forum Discussion

JonB2017's avatar
JonB2017
Joining in
10 months ago
Solved

Red light on Hub 3

Hi

As many others have reported the power light on my Hub 3 has recently turned red and wifi has become unstable.

I have carried out all the recommended tests- pin factory reset , power off / on, cable disconnection / reconnection and have ensured the hub is upright and well ventilated- with no change , constant red light. The hub is not especially hot but is warm.

Please can someone from the team get back to me with a solution.

Thanks.

  • Joseph_B's avatar
    Joseph_B
    10 months ago

    Hey JonB2017,

    Welcome back to the Community Forums and thanks for the post.

    Sorry to hear you have been having this issue with your Hub, with this I would like to go about sending out an engineer to look into fixing/replacing your Hub for you, for me to get this raised I will need to confirm some information from you via a private message.

    Joe 

  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)
    10 months ago

    Hey JonB2017,

    Welcome back to the Community Forums and thanks for the post.

    Sorry to hear you have been having this issue with your Hub, with this I would like to go about sending out an engineer to look into fixing/replacing your Hub for you, for me to get this raised I will need to confirm some information from you via a private message.

    Joe 

    • JonB2017's avatar
      JonB2017
      Joining in
      10 months ago

      Hi

       

      Thanks for your speedy response, the Hub proved to be faulty and has been replaced. Many thanks. Jon

      • Zach_R's avatar
        Zach_R
        Forum Team
        10 months ago

        Hi JonB2017,

        Thank you for the update. I'm glad to hear we've been able to get this looked into and sorted out for you.

        Is there anything else that we can help you out with?

        Thanks,