Forum Discussion

gethro's avatar
gethro
Tuning in
10 months ago
Solved

Red light on Hub 3

Hi My wife has been complaining about slow internet and constant drop outs for a while now , just got around to checking and we have a red light on the hub , I have tried to reset and power on / off...
  • Kath_P's avatar
    Kath_P
    10 months ago

    Hi gethro, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you've been having an issue with your connection and that your hub is showing a red light. I would like to arrange for an engineer to come to take a look at this for you. They can check the hub amongst other things to get things back on track. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

    Thanks,

Kath_P's avatar
Kath_P
Icon for Forum Team rankForum Team
10 months ago

Hi gethro, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue with your connection and that your hub is showing a red light. I would like to arrange for an engineer to come to take a look at this for you. They can check the hub amongst other things to get things back on track. I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,

  • AntEdwards's avatar
    AntEdwards
    Joining in
    10 months ago

    Hi Kat_F,

    I have the HUB 3 red light issue, can you help please

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      10 months ago

      I am sorry to hear this.

      Let me send you a DM and we will look into, in the meanwhile please try these steps for us;

       

      • Turn the power switch off on the back of the Hub.

      • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

      • Then use the power switch to turn the unit back on. The Hub should now operate normally.