Red light on Hub 3.0

[Izthizu]

Hiya,

My Virgin Hub 3.0 router has had a solid red light for the past day and I was wondering if this issue could be resolved, please?

I did a factory reset with a pin and turned it off overnight yet the issue persists.

The light initially flashes red when powered back on but then goes back to a solid red.

The router is hot but i'm not sure if it's always been that temperature?!

Any help would be greatly appreciated.

Thanks

[Sephiroth]

The key piece of missing information is whether or not your Internet works.

Anyway, whichever, the Hub 3 is faulty and needs to be replaced.

[John_GS]

Hi @Izthizu 

Thanks for posting and welcome back to the community. Thanks for flagging the red light and also what steps you've already taken. You need an engineer visit so I'll send you a PM now to assist further.

[Harri2]

I'm having the same issues with my Hub 3.0 displaying a solid red light consistently.

- Hot to the touch

- Internet is patchy

- I've switched it on & off multiple times

Any help would be greatly appreciated 🙂

[Sephiroth]

It's dangerous if left on unattended.  The VM bods need to get back to you quickly to arrange a replacement.  Unfortunately, it is likely to be a recycled Hub 3 and the inevitable ....

[Gareth_L]

Hello Harri2

Thanks for your first post and welcome to our community.
Sorry to hear you're having an issue with the red light on your Hub3
I'd like to investigate this for you and arrange a swap.

In the meantime can you please ensure the Hub3 is well ventilated and away from any direct sources of heat.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 
Gareth_L
 

[Gareth_L]

Hello Harri2

Thanks so much for your private message and confirming your address, I've now booked you a visit for the service issue  – you can check the date and time via your online account here  If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm. Gareth_L