Red Light on Virginmedia Hub

[Farrelly]

I have a solid red light on my VM hub, I see from other posts that this requires a replacement.

Can this be organised for me please.

Thank you.

[Daniel_Et]

Hi @Farrelly, thank you for your post.

In the first instance, please follow the below steps in the following order:

• Turn the power switch off on the back of the Hub
• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight
• Use the power switch to turn the unit back on

If after following the steps the router doesn't boot back up after a few minutes, or the red light returns when it does, it'll need replacing.

Regards,
Daniel

[Farrelly]

Hi

I've already rebooted twice, light is still red.

Please advise on next step

Thanks 

[Daniel_Et]

Hi @Farrelly, thank you for your response.

In order to discuss this further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Farrelly]

@Daniel_Et I have sent you a private message with an update - thank you.