Red Light on Virgin Hub 3

[Findstan129]

There is a solid red over-heating light on my VM Hub 3, I have done a full reset however it still stays red, how can I get the Hub replaced, I can't get near a human to report it when phoning.

[John_GS]

Hi @Findstan129 

Thanks for posting and welcome back to the community. Thanks for letting us know about the red light and what you have tried. I'll send you a PM now to book in an engineer visit.

Best wishes

[John_GS]

Hi @Findstan129 

Thanks for joining me on PM and providing the details so we can book in the engineer visit.

Please do let us know how it goes and if you ever need help, pop back to our Community 🙂

[JackH92]

Hi John_GS

I am having the exact same issue as OP atm, have tried soft reset and pinhole resets on my hub3 but the red light still remains and has done for a week or so now. When I tried the live chat I got a bot that wasn't much help and tried to connect me to a whatsapp that I never recieve, and when I phone up the 0345 number it fobs me off with a text message with guides that ive already gone through, and then hangs up on me.

If its possible your able to help me sort this, it would be much appreciated.

Thanks Jack

[Ashleigh_C]

Hi there @JackH92 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry to hear that you are also facing this issue and thank you for trying the recommended steps so far. I do think it would be best we arrange for an engineer to come and take a look. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.